Pepco Support for Customers Who May Be Struggling

Pepco Reminds Customers “We’re Here To Help” As Millions of Dollars Remains Available

WASHINGTON, D.C. (May 4, 2022) — Pepco is reminding customers of the millions of dollars that remains available to assist those who may be challenged with paying their energy bills. In addition to the extended payment arrangements and assistance Pepco provides customers, the company supports customers in identifying federal, local and other funding that may be available to help customers meet their energy needs.

Pepco works hard to keep every customer connected by offering payment arrangements and helping customers secure grants and other support from many available energy assistance programs. In 2021 alone, Pepco helped 31,030 customers secure $57.9 million in energy assistance, funding that helps pay customer energy bills and money that customers do not need to pay back.

“Our customers need to know that we are here to help them through difficult times,” said Morlon Bell-Izzard, senior vice president and chief customer officer for Pepco Holdings. “We will help every customer understand their energy usage and their bill, and we will connect them with the support they may need to help make ends meet.”

Pepco Customer Care will work with customers having difficulty paying their energy bill by helping enroll customers into available payment options, including:

  • Flexible payment arrangements that offer tailored payment plans
  • Extending payment periods for balances
  • Connecting customers with energy assistance funds

Millions of dollars in energy assistance remains available for customers. Pepco works closely with its community partners to connect customers with grants and programs like LIHEAP, the Low-Income Home Energy Assistance Program. LIHEAP provides grants in varying amounts based on a household\’s income size, type of fuel, and type of dwelling, with no pay back required. Maryland customers can apply for LIHEAP energy assistance through the Department of Human Services website, or by calling the Maryland Department of Human Services Office of Home Energy Programs at 1-800-332-6347. District of Columbia residents can apply for assistance online though the Department of Energy and the Environment (DOEE) website or by calling 3-1-1. DOEE’s Utility Affordability Programs website provides further guidance on assistance programs available for residents who are facing financial challenges.

Other energy assistance for Maryland residents includes:

  • Eligible Maryland customers can receive assistance through the Electric Universal Service Program (EUSP), which helps customers pay for a portion of their current electric bill. The Arrearage Retirement Assistance (ARA) program helps customers with large, past due electric bills. If eligible, customers may receive forgiveness of up to $2,000 toward their past due bill. The Utility Service Protection Program (USPP) is designed to help limited income families during the heating season. Information regarding these programs can be found on the Maryland Department of Human Services Office of Home Energy Programs website or by calling 1-800-332-6347.
  • Maryland\’s Emergency Rental Assistance Program also has funding available to help renters pay their utility bills. Renters can call 877-546-5595. 

Customers can contact Pepco at 202-833-7500 to discuss payment arrangements or visit pepco.com/EnergyAssistance to learn more about energy assistance options.

In addition to payment arrangements and energy assistance support, Pepco has many programs that can help customers manage their monthly energy bill, including Budget Billing, which averages payments over a 12-month period. The company also offers energy efficiency programs and energy saving information to help customers reduce their energy usage. Information regarding these programs can be found at pepco.com/WaysToSave.

To learn more about Pepco, visit The Source, our online newsroom. Find additional information by visiting pepco.com, on Facebook at facebook.com/PepcoConnect and on Twitter at twitter.com/PepcoConnect. Pepco\’s mobile app is available at pepco.com/MobileApp.   

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